Terms of service

These Terms of Service govern the use of the website www.feelterps.es / www.feelterps.com (hereinafter, the “Site”) owned by Feelterps, as well as the commercial relationship arising from the purchase of products through it.

By accessing or using our Site, placing an order, or interacting with our services, you agree to be bound by these Terms. If you do not agree with any of their conditions, please do not use the Site or place orders.

1. Access to and use of the Site

  • Use of the Site is permitted only to persons of legal age or those with sufficient legal capacity to enter into contracts under applicable law.
  • You agree to use the Site in a lawful, respectful, and appropriate manner, without infringing the rights of third parties or engaging in fraudulent activities or activities contrary to the law, morality, or public order.
  • Feelterps reserves the right to deny or withdraw access to the Site and/or cancel orders from users who breach these Terms or misuse the service.

2. Service availability

  • Feelterps reserves the right to modify, suspend, or discontinue the Site or any part of the service, temporarily or permanently, without prior notice, especially for technical or maintenance reasons or due to changes in the business.
  • The continuous availability of the Site and the complete absence of errors are not guaranteed. In the event of interruptions, we will attempt to restore the service as soon as possible.

3. Registration and user account

  • You may make purchases as a guest or by creating a user account.
  • If you create an account, you are responsible for:
    • Maintaining the confidentiality of your password.
    • All activities carried out under your credentials.
  • Feelterps shall not be liable for any damages arising from the unauthorised use of your account if you have not adequately protected your access data.

4. Purchases, payments, and prices

  • All prices are displayed by default in euros (€) and include the applicable taxes in accordance with current regulations and the destination country.
  • Feelterps reserves the right to:
    • Modify prices.
    • Update offers.
    • Withdraw or replace products at any time.
  • Purchases are subject to stock availability. In the event of unavailability after the order has been placed, the customer will be informed and offered:
    • A refund of the amount paid, and/or
    • Reasonable alternatives, if available.
  • By placing an order, you declare that:
    • The information provided is true and complete.
    • You are authorised to use the selected payment method.
  • Payment will be processed through the payment methods available at checkout (card, PayPal, or others offered at any given time).

5. Shipping and returns

  • The conditions relating to delivery times, shipping costs, free shipping, tracking, customs, and returns are governed by the Shipping Policy and, where applicable, the specific Returns Policy of Feelterps.
  • By placing an order, you accept these policies, which form an integral part of these Terms of Service.
  • Feelterps is not responsible for:
    • Delays attributable to transport companies.
    • Delays or incidents arising from force majeure (strikes, extreme weather conditions, customs inspections, etc.).

We recommend that you always review the updated information on the Shipping and Returns page before making your purchase.

6. Use of products and limitation of liability

  • Unless expressly stated otherwise, the products offered by Feelterps are intended for personal, non-professional use.
  • The customer is responsible for:
    • Using the products properly and in accordance with the instructions for use and maintenance provided by Feelterps.
    • Not making negligent, improper, or non-recommended use of them.

Feelterps shall not be liable for:

  • Direct or indirect damages arising from the incorrect, negligent, or non-compliant use of the products.
  • Loss of profits, revenue, or any other damage of a strictly commercial nature arising from the use of the Site or the products.

In any event, Feelterps's maximum liability to the customer, on any grounds, shall be limited to the total amount paid for the order that gave rise to the claim.

7. Intellectual and industrial property

  • All content on the Site (texts, images, photographs, designs, logos, icons, source code, colour combinations, structure and design, trademarks, trade names, etc.) is the property of Feelterps or third-party licensors and is protected by current regulations on intellectual and industrial property.
  • The following are prohibited unless Feelterps has given prior, express, and written authorisation:
    • The reproduction, distribution, public communication, making available, or transformation, in whole or in part, of such content.
  • Use of the Site and the purchase of products does not confer on the user any intellectual or industrial property rights over the content, trademarks, or design elements.

8. Third-party links

  • The Site may contain links to third-party websites provided solely for reference purposes.
  • Feelterps is not responsible:
    • For the content, services, or privacy practices of such external sites.
    • For any damages or losses arising from access to or use of those pages.

The existence of these links does not in any case imply any relationship, recommendation, or approval by Feelterps.

9. Data protection and cookies

The processing of users' personal data and the use of cookies or other tracking technologies are governed by specific documents:

  • Privacy Policy
  • Cookie Policy

The user must review and, where applicable, accept these policies independently of these Terms of Service.

10. Modification of the Terms of Service

  • Feelterps reserves the right to modify or update these Terms of Service at any time.
  • The modifications shall take effect from their publication on this page and shall apply from that moment onward.
  • It is the user's responsibility to review the Terms of Service periodically in order to stay informed of any possible changes.

11. Applicable law and jurisdiction

  • These Terms of Service are governed by Spanish law.
  • For the resolution of any dispute arising from access to or use of the Site, or from the purchase of products, the parties submit to the courts and tribunals of the city of Madrid, unless consumer protection regulations establish the jurisdiction of the courts of the consumer's place of residence.

12. Contact

For any questions, queries, or comments related to these Terms of Service, you can contact us through:

We will respond as soon as possible during our usual business hours.