Shipping Information
On this page you'll find everything about Feelterps shipping, rates and delivery times.
1. Shipping destinations
We currently ship to:
- Spain (Mainland & Balearic Islands)
- Europe
- United Kingdom & Switzerland
- Mexico
- United States
- Other countries on request
If your country isn't available at checkout, message us on WhatsApp or by email and we'll check whether we can ship to you.
2. Estimated delivery times
Delivery times start once your order leaves our warehouse. You'll receive a shipping confirmation email with your tracking number.
- Spain (Mainland): 24–48 business hours
- Spain (Balearic Islands): 48–72 business hours
- Europe: 3–7 business days, depending on the country
- Pickup point delivery: 3–5 business days
- Mexico & United States: 7–15 business days, depending on service and area
These times are estimates. During busy periods (Black Friday, Christmas, etc.) or for reasons beyond our control (strikes, customs, weather…), slight delays may occur.
3. Shipping rates & free shipping
Where available, you can choose home delivery or the cheaper pickup point delivery. The exact cost is always shown at checkout before you pay.
| Destination | Home delivery | Pickup point | Free shipping from |
|---|---|---|---|
| Spain (Mainland & Balearics) | €6.00 | €4.90 | €40 |
| Germany | €12.90 | €8.90 | €90 |
| France | €15.00 | €8.50 | €90 |
| Italy | €15.00 | €8.90 | €90 |
| Portugal | €8.00 | €5.90 | €50 |
| Rest of the EU | €15.00 | — | €90 |
| United Kingdom | €20.00 | — | — |
| Switzerland | €25.00 | — | — |
| Mexico | €17.00 | — | €75 (approx. MXN 1,400–1,500) |
| United States | €23.00 | — | €135 (approx. USD 145–150) |
Above the free-shipping amount, shipping is free. Amounts in currencies other than EUR are approximate and may vary with the exchange rate; checkout always shows the current amount in your currency.
4. Order tracking
Once your order leaves our warehouse, you'll receive an email with your tracking number.
You can also check your shipment on our Order Tracking page:
- Go to “Tracking” in the menu.
- Enter your order number and the email used for the purchase.
If more than 48 hours have passed since your shipping confirmation and tracking hasn't updated, please contact us.
5. Customs & import taxes
For shipments outside the European Union (e.g. Mexico, United States, United Kingdom or Switzerland):
- Your order may be subject to customs duties, taxes or additional fees in the destination country.
- These are set by your local customs authority and are not included in product prices or shipping costs.
- Any such charges are paid by the customer.
If in doubt, we recommend checking your country's import rules.
6. Shipping issues, returns & exchanges
If your order arrives damaged or there's any issue with delivery, contact us as soon as possible with:
- Your order number
- Clear photos of the product and packaging
In general:
- Deadline to report issues: 3 calendar days from receiving your order.
For hygiene and/or personalization reasons, some items cannot be returned unless they have a manufacturing defect. If unsure, contact us before ordering.
7. Contact us
- Email: info@feelterps.es
- WhatsApp: +34 649 964 112
- Instagram: @feelterps_
We aim to reply as quickly as possible during our usual business hours.