Shipping Information

Shipping Information

On this page you'll find all the information about Feelterps shipping methods, delivery times, and shipping conditions.

1. Shipping Destinations

We currently ship to:
  • Spain (Mainland & Balearic Islands)
  • Europe
  • Mexico
  • United States
  • Other countries upon request
If your country isn't available at checkout, feel free to contact us via WhatsApp or email, and we'll check whether shipping is available to your location.

2. Estimated Delivery Times

Delivery times begin once your order has left our warehouse. You'll receive a shipping confirmation email with your tracking information as soon as your order is dispatched.
  • Spain (Mainland): 24–48 business hours
  • Spain (Balearic Islands): 48–72 business hours
  • Europe: 3–7 business days (depending on the destination)
  • United States & Mexico: 7–15 business days (depending on the shipping service and destination)
These delivery times are estimates. During busy periods (such as Black Friday, Christmas, or major sales events) or due to circumstances beyond Feelterps' control (customs, strikes, weather conditions, etc.), slight delays may occur.

3. Shipping Costs & Free Shipping

Shipping rates vary depending on the destination. The exact shipping cost will always be displayed during checkout before payment.
We offer free shipping on orders over:
  • Spain: €40+
  • Europe: €90+
  • Mexico: €75+ (approximately MXN $1,400–1,500 depending on the exchange rate)
  • United States: €135+ (approximately USD $145–150 depending on the exchange rate)
Equivalent amounts in currencies other than EUR are approximate. Due to exchange rate fluctuations, prices may vary slightly over time. The checkout page will always display the current amount in your selected currency.

4. Order Tracking

Once your order has been shipped, you'll receive an email with your tracking number.
You can also track your shipment through our Order Tracking page:
  • Go to the Tracking section on our website.
  • Enter your order number and the email address used for the purchase.
If more than 48 hours have passed since your shipping confirmation email and your tracking information hasn't updated, please contact us.

5. Customs Duties & Import Taxes

For shipments outside the European Union (including the United States and Mexico):
Your order may be subject to customs duties, import taxes, or other fees when it arrives in the destination country.
These charges are determined by your local customs authorities and are not included in the product prices or shipping costs shown on our website.
Any such charges are the responsibility of the customer.
If you're unsure about your country's import regulations, we recommend checking with your local customs office before placing your order.

6. Shipping Issues, Returns & Exchanges

If your order arrives damaged or there is any issue with your shipment, please contact us as soon as possible and include:
  • Your order number
  • Clear photos of the product and its packaging
In general, the following conditions apply:
  • Shipping issues must be reported within 3 calendar days of receiving your order.
  • Due to hygiene and/or product customization, certain items cannot be returned unless they have a manufacturing defect. If you're unsure whether this applies to your purchase, please contact us before placing your order.

7. Contact Us

If you have any questions regarding shipping, delivery times, or your order, you can contact us through:
Email: feelterps@gmail.com
WhatsApp: +34 649 964 112
Instagram: @feelterps_
We aim to respond as quickly as possible during our normal business hours.