Privacy policy

Last updated: 11 April 2026

Feelterps operates this store and this website, including data, content, features, tools, products and services (collectively, the “Services”), using Shopify technology. This Privacy Policy explains how we collect, use and share your personal information when you visit, use or make a purchase through the Services, or when you contact us by other means.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

By using the Services, you confirm that you have read and understand this Privacy Policy and agree that we may process your personal information as described herein.

1. What we mean by “personal information”

When we refer to “personal information”, we mean any data that identifies you or can reasonably be linked to you or to another person.

The following is not considered personal information:

  • anonymised or aggregated data.
  • de-identified data in a manner that does not reasonably allow you to be identified.

2. Personal information we collect

The information we collect will depend on how you interact with the Services, your country of residence and what applicable law permits or requires. We may collect and process, among other things, the following categories:

  • Contact details

    • Full name
    • Billing and shipping address
    • Telephone number
    • Email address

  • Financial and payment information

    • Credit/debit card details (via secure gateways)
    • Payment account information (for example, PayPal or other methods)
    • Transaction details and payment confirmations

  • Account data (if you create an account)

    • Username
    • Password
    • Preferences and settings

  • Information about orders and transactions

    • Products you view, add to cart, save to your wishlist or purchase
    • Returns, exchanges and cancellations
    • Order history

  • Communications with us

    • Messages sent by email, contact forms, WhatsApp, social media or other channels
    • Customer service claims, enquiries or feedback

  • Device and browsing information

    • Device type, operating system, browser
    • IP address and other unique identifiers
    • Information about cookies and similar technologies

  • Data on your use of the Services

    • Pages you visit, time spent, clicks and actions within the website
    • How and when you interact with the Services

In some cases, we may also obtain inferences from this data (for example, product preferences or interests).

3. Where we obtain your information

We may collect personal information from:

  • Directly from you

    • When you create an account, place an order, write to us or complete a form.

  • Automatically through the Services

    • Through cookies and similar technologies while you browse or use the store.

  • Our service providers

    • Payment gateways, analytics tools, email marketing platforms, logistics services, etc., that process information on our behalf.

  • Partners and third parties

    • Advertising platforms and social networks, when you interact with our ads or external content.

4. How we use your personal information

We use your personal information for the following purposes, depending on how you interact with us and which Services you use:

a) To provide, manage and improve the Services

  • Manage your account and your orders.
  • Process payments and issue invoices.
  • Arrange shipping, returns and exchanges.
  • Remember your preferences and items of interest.
  • Allow you to leave reviews or ratings.
  • Personalise your shopping experience (recommended products, relevant content).

b) Marketing and advertising

  • Send commercial, informational and promotional communications (for example, by email), provided we have a lawful basis to do so.
  • Display ads for our products on our website and on third-party sites, including personalised advertising based on your prior activity (products viewed, orders, etc.).

You may unsubscribe from promotional communications at any time by using the “unsubscribe” link included in our emails or by contacting us.

c) Security and fraud prevention

  • Verify your identity when necessary.
  • Detect, investigate and prevent fraud, unlawful activity or misuse of the Services.
  • Maintain the security of the website, your data and that of other users.

d) Customer service and communications

  • Respond to your enquiries, claims or requests for information.
  • Manage incidents related to orders, payments, shipments or returns.
  • Maintain our business relationship with you.

e) Legal compliance

  • Comply with legal, tax and accounting obligations.
  • Respond to requests from administrative, judicial or regulatory authorities.
  • Handle claims, disputes and/or the exercise of legal actions.

5. How we share your personal information

We may share your personal information with third parties in the following circumstances:

  • With Shopify

    • Shopify hosts our store and provides the technology necessary to provide the Services. Shopify may collect and process personal information about your use of the Site.
    • For more information about how Shopify processes your data and what rights you have, you may review the Shopify Privacy Policy and its privacy portal.

  • With service providers

    • Companies that help us provide the Services, for example:
      • Payment processors
      • Logistics and shipping platforms
      • Email marketing and automation tools
      • Cloud storage and hosting services
      • Analytics and statistics tools
    • These providers only access the information necessary to provide their services and are subject to confidentiality and data protection obligations.

  • With marketing and advertising partners

    • To show you relevant ads or run campaigns (for example, Meta, Google, etc.), in accordance with applicable law and your cookie/consent preferences.

  • By legal obligation or to protect rights

    • Where necessary to:
      • Comply with the law.
      • Respond to valid requests from authorities or courts.
      • Investigate possible breaches of our Terms or policies.
      • Protect our rights, those of our users or other persons.

  • In corporate transactions

    • In the context of a merger, acquisition, asset sale or reorganisation, always in accordance with applicable law.

Under no circumstances do we sell your personal information in the sense of a prohibited “sale” under the applicable privacy regulations.

6. Relationship with Shopify

Our store is hosted on Shopify. This means that:

  • Shopify acts as a technology provider and, in certain processing activities, as a controller or joint controller, especially in advanced features that combine data from multiple stores.
  • Some of the information you provide when using our Services is also transmitted to and processed by Shopify and by associated third parties that may be located outside your country of residence.

To understand in detail how Shopify processes your data (including the part of personalised advertising based on your activity across different stores), and what additional rights you may exercise directly against Shopify, visit:
privacy.shopify.com

7. Cookies and similar technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Analyse Site usage (pages visited, browsing time, etc.).
  • Improve performance and security.
  • Show you more relevant advertising.

For more information about the use of cookies and how to manage them, please see our Cookie Policy (if you have a separate one) or the specific cookie section on the Site.

8. Children’s data

Our Services are not directed to minors under the applicable law in your country.

  • We do not knowingly collect personal information from minors.
  • If you are a parent or legal guardian and believe that a minor has provided us with data, contact us to request its deletion.

9. Information security

We apply reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or destruction.

However:

  • No system is 100% secure or foolproof.
  • Information transmitted over the Internet may not be fully protected during transmission.

We recommend that you:

  • Do not share your access credentials.
  • Use strong, unique passwords.
  • Avoid sending highly sensitive information to us through insecure channels.

10. Data retention

We will retain your personal information:

  • For as long as necessary to provide the Services to you and manage our relationship with you (accounts, orders, warranties, etc.).
  • For the periods required by applicable regulations (tax, accounting, consumer law, etc.).
  • While there are legal obligations, potential claims or for the exercise or defence of rights.

Once it is no longer needed, we will attempt to delete it or anonymise it securely.

11. Your rights over personal information

Depending on your place of residence, you may have some or all of the following rights:

  • Right of access

    • Know what personal information we hold about you.

  • Right to rectification

    • Correct inaccurate or incomplete data.

  • Right to erasure

    • Request deletion of your data in certain cases.

  • Right to data portability

    • Receive your data in a structured format and, where technically feasible, request that we transfer it to another controller.

  • Right to object or restrict processing

    • Ask us to stop processing your data for certain purposes or to restrict processing in certain cases.

  • Management of commercial communications

    • Unsubscribe from marketing communications at any time, without affecting necessary communications (for example, emails about orders).

If you reside in the EEA or the UK, you may also:

  • Object to certain processing activities, especially where they are based on our legitimate interests.
  • Withdraw your consent where processing is based on consent (withdrawal will not affect the lawfulness of prior processing).

To exercise these rights, you may contact us using the details set out in the Contact section. We may need to verify your identity before processing your request.

In addition, you may have the right to lodge a complaint with the data protection authority in your country if you believe that the processing of your personal data infringes applicable law.

12. International data transfers

Your personal information may be transferred to and processed outside the country in which you reside, for example, when we use service providers (such as Shopify) with infrastructure in other countries.

If your data is transferred outside the European Economic Area (EEA) or the United Kingdom, we will put in place appropriate safeguards, such as:

  • Standard contractual clauses approved by the European Commission or the competent authority.
  • Transfers to countries with adequacy decisions.

Always in accordance with applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy when necessary for:

  • Operational
  • Legal
  • Regulatory
  • or changes to our Services

When we do:

  • We will publish the updated version on this page.
  • We will update the “Last updated” date shown at the beginning.
  • In the event of material changes, we may also notify you by other means (for example, email or a notice on the website), as required by law.

14. Contact

If you have any questions about this Privacy Policy, about how we process your data, or if you wish to exercise your rights, you may contact us at:

  • Email: feelterps@gmail.com
  • Telephone / WhatsApp: +34 649964112
  • Postal address: Plaza de las Hermandades 1, 28921, Alcorcón, Madrid, Spain

For the purposes of applicable data protection law, Feelterps is the controller of your personal information in the context of this online store.