Shipping policy

Shipping Policy

At Feelterps, we operate from our warehouse in Spain and work with international logistics partners to ensure your orders are delivered quickly, safely, and efficiently. We offer domestic, European, and international shipping.
This Shipping Policy explains how we prepare and ship orders, estimated delivery times, shipping costs, customs information, and other important conditions.

1. Order Processing

All orders are processed and handed over to the shipping carrier within an estimated 24–48 business hours after payment has been confirmed.
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment at any time.
Please note that during periods of high demand (such as Black Friday, Christmas, sales events, or special product launches), processing times may be slightly longer.

2. Shipping Destinations

We currently ship to:
  • Spain (Mainland & Balearic Islands)
  • Selected European Union countries
  • United Kingdom
  • United States
  • Mexico
  • Other international destinations upon request
If your country is not available during checkout, please contact us via WhatsApp or email and we will check whether shipping is available to your location.
For shipments to the Canary Islands, Ceuta, and Melilla, please contact us in advance, as special conditions and delivery times may apply.

3. Estimated Delivery Times

The delivery times below are estimates and begin once your order has left our warehouse (not from the moment the order is placed).
Actual delivery times may vary depending on the shipping carrier and external factors such as customs inspections, weather conditions, strikes, or other unforeseen circumstances.
Spain (Mainland)
1–3 business days after dispatch.
Spain (Balearic Islands)
2–4 business days after dispatch.
European Union
5–8 business days after dispatch.
United Kingdom
3–7 business days after dispatch.
United States
5–15 business days after dispatch.
Mexico
5–15 business days after dispatch.

Please note that international shipments may experience delays due to customs clearance or other circumstances beyond Feelterps' control.

4. Shipping Costs & Free Shipping

Shipping costs are calculated automatically during checkout based on the destination and total order value. Before completing your purchase, you will see the exact shipping cost.
We offer free shipping on orders above the following amounts:
  • Spain (Mainland & Balearic Islands): €40+
  • European Union: €90+
  • Mexico: €75+ (approximately MXN $1,400–1,500 depending on the exchange rate)
  • United States: €135+ (approximately USD $145–150 depending on the exchange rate)
Equivalent values shown in currencies other than EUR (USD, MXN, etc.) are approximate. Our store uses automatic currency conversion, so the final amount in your local currency may vary slightly depending on the exchange rate at the time of purchase.
The checkout page will always display the final amount in your selected currency.
For orders below these thresholds, the applicable shipping fee will be calculated automatically once your shipping address has been entered.

5. Order Tracking

Once your order has been shipped:
  • You will receive an email containing your tracking number and the carrier's tracking link.
  • You can also check your order status at any time through our Order Tracking page.
Simply:
  • Go to the Order Tracking section on our website.
  • Enter your order number and the email address used to place the order.
If more than 48 hours have passed since receiving your shipping confirmation and the tracking information has not been updated, please contact us and we will investigate the issue.

6. Customs Duties, Taxes & Import Fees

Orders shipped outside the European Union (including the United States, Mexico, the United Kingdom, and other international destinations) may be subject to customs duties, import taxes, or other fees imposed by the destination country's authorities.
These charges are not included in the product prices or shipping fees paid on our website.
Any customs duties, taxes, brokerage fees, or additional import costs are the sole responsibility of the customer.
If you are unsure about your country's import regulations, we recommend checking with your local customs office before placing your order.

7. Shipping Address

Customers are responsible for ensuring that the shipping address provided is complete and accurate, including:
  • Full name
  • Street address
  • House/building number
  • Apartment or unit number (if applicable)
  • Postal code
  • City
  • Country
  • Contact phone number
Feelterps is not responsible for:
  • Failed deliveries
  • Shipping delays
  • Additional costs resulting from:
    • Incorrect or incomplete shipping information provided by the customer.
    • Repeated unsuccessful delivery attempts due to the recipient's absence.
If a package is returned to us because of an incorrect address or failed delivery, we may:
  • Reship the order after payment of the new shipping costs, or
  • Refund the value of the products (excluding the original shipping costs), depending on the circumstances.

8. Shipping Issues

If your order arrives:
  • With visible damage to the package,
  • Opened or tampered with,
  • Or with missing items,
we recommend that you:
  • Take photographs of the package and its contents immediately upon delivery.
  • Note the issue with the carrier, if possible.
  • Contact us within 3 calendar days of delivery, providing:
    • Your order number.
    • Clear photos of the package, shipping label, and products.
We will investigate the issue and, where appropriate, offer a replacement (subject to stock availability) or a partial/full refund.

9. Delays & Exceptional Circumstances

Delivery times may be longer during busy periods (such as Black Friday, Christmas, sales events, or limited releases) or due to circumstances beyond our control, including:
  • Carrier delays
  • Customs inspections
  • Severe weather conditions
  • Strikes
  • High shipping volumes
If this happens, we will do our best to:
  • Keep you informed about your order status.
  • Minimize any delays whenever possible.

10. Contact Us

If you have any questions regarding shipping, delivery times, shipping costs, or your order, you can contact us through:
Email: feelterps@gmail.com
WhatsApp: +34 649 964 112
Instagram: @feelterps_
We're always happy to help!