Shipping policy
At Feelterps we ship from our warehouse in Spain and work with international logistics partners so your orders arrive quickly, safely and efficiently. We ship within Spain, across Europe and internationally.
This policy covers order processing, delivery times, shipping costs, customs and general conditions.
1. Order processing
- All orders are prepared and handed to the carrier within an estimated 24–48 business hours after payment is confirmed.
- Once your order ships, you'll receive an email with your tracking number so you can follow it at any time.
- During busy periods (Black Friday, Christmas, sales, special launches, etc.) processing may take slightly longer.
2. Shipping destinations
- Spain (Mainland & Balearic Islands)
- Europe (selected EU countries)
- United Kingdom & Switzerland
- United States
- Mexico
- Other international destinations on request
If your country isn't available at checkout, contact us via WhatsApp or email and we'll check whether we can ship to you. For the Canary Islands, Ceuta and Melilla, please contact us first, as special conditions may apply.
3. Estimated delivery times
These are estimates from the moment your order leaves our warehouse (not from the moment you place it). Actual times depend on the carrier and external factors (weather, customs, strikes, etc.).
- Spain (Mainland): 1–3 business days after dispatch
- Spain (Balearic Islands): 2–4 business days after dispatch
- European Union: 3–7 business days after dispatch, depending on the country
- Pickup point delivery: 3–5 business days
- United Kingdom: 3–7 business days after dispatch
- United States: 5–15 business days after dispatch
- Mexico: 5–15 business days after dispatch
International shipments may be delayed by customs or other factors beyond Feelterps' control.
4. Shipping costs & free shipping
Shipping costs depend on the destination, the delivery type (home delivery or pickup point, where available) and the order total. You'll see the exact cost at checkout before paying.
| Destination | Home delivery | Pickup point | Free shipping from |
|---|---|---|---|
| Spain (Mainland & Balearics) | €6.00 | €4.90 | €40 |
| Germany | €12.90 | €8.90 | €90 |
| France | €15.00 | €8.50 | €90 |
| Italy | €15.00 | €8.90 | €90 |
| Portugal | €8.00 | €5.90 | €50 |
| Rest of the EU | €15.00 | — | €90 |
| United Kingdom | €20.00 | — | — |
| Switzerland | €25.00 | — | — |
| Mexico | €17.00 | — | €75 (approx. MXN 1,400–1,500) |
| United States | €23.00 | — | €135 (approx. USD 145–150) |
Amounts in currencies other than EUR are approximate; the store converts currency automatically, so the exact amount may vary slightly with the exchange rate. Checkout always shows the current amount in your currency.
5. Order tracking
- You'll receive an email with your tracking number and the carrier's tracking link.
- You can also check your order status anytime in the Order Tracking section of our website, using your order number and the email used to order.
If more than 48 hours have passed since your shipping confirmation and tracking hasn't updated, contact us and we'll look into it.
6. Customs, taxes & import fees
Orders shipped outside the European Union (e.g. United States, Mexico, United Kingdom, Switzerland) may be subject to customs duties, import taxes or other fees set by the destination country. These charges are not included in product prices or shipping costs and are paid by the customer.
7. Shipping address
Customers are responsible for providing a complete and accurate shipping address (full name, street, number, apartment if applicable, postal code, city, country and phone number). Feelterps is not responsible for failed deliveries, delays or extra costs caused by address errors or repeated absence. If a parcel is returned to us for these reasons, we can reship it after payment of new shipping costs, or refund the product value (excluding the original shipping costs).
8. Shipping issues
If your order arrives damaged, opened or with items missing:
- Take photos of the package and contents on delivery.
- Note the issue with the carrier, if possible.
- Contact us within 3 calendar days of delivery with your order number and clear photos of the package, shipping label and products.
We'll review the case and, where appropriate, offer a replacement (subject to stock) or a partial/full refund.
9. Delays & exceptional circumstances
Delivery times may be longer during busy periods (Black Friday, Christmas, sales, limited releases) or due to circumstances beyond our control (strikes, severe weather, carrier saturation, customs). We'll keep you informed and do our best to minimise delays.
10. Contact
- Email: info@feelterps.es
- WhatsApp: +34 649 964 112
- Instagram: @feelterps_
We're always happy to help!